Refund & return policy

At MOB LINKS, we believe in customer satisfaction and the quality of our products. However, we understand that exceptional circumstances may arise, requiring our customers to request a refund. We are committed to providing you with a clear and transparent refund process. Please read the following guidelines carefully:

1. General Refund Conditions

• Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging.
• Returns must be initiated within seven (7) days from the date of purchase or delivery, whichever comes first.
• Sale, discounted, or customized items are generally non-refundable, unless the product is defective.

2. Return Process

• To initiate a return, please contact our customer service team at themoblinks@gmail.com to obtain a Return Authorization Number (RAN).
• Carefully pack the returned items, making sure to include the RAN inside the package.
• Return shipping costs are generally the responsibility of the customer, except in cases of defective products or errors on our part.

3. Refunds

• Once we have received and inspected your return, we will process your refund within ten (10) days of receiving the items.
• Refunds will be issued to the original method of payment, unless otherwise agreed.

4. Defective Items or Order Errors

• If you receive a defective item or if we made an error with your order, please notify us within ten (10) days of receipt.
• We will arrange the return of the item at our expense and issue a full refund, including the initial shipping costs.

5. Order Cancellation

• If you wish to cancel your order before it has been shipped, please contact us immediately. If the order has not yet been processed, we will cancel it and issue a full refund.

6. Customer Service

Our customer service team is available to answer any questions or concerns you may have. Feel free to contact us at themoblinks@gmail.com.
At MOB LINKS, your satisfaction is our top priority. If you have any questions about our refund policy or need assistance with a return, please do not hesitate to contact us. We are here to provide you with an exceptional shopping experience.

Thank you for supporting MOB LINKS.

Sincerely, Henelder, Founder of MOB LINKS